Messaging outage for 6 min.
Incident Report for Sendbird N Virginia 1
Resolved
What happened:
Had an outage in US North Virginia 1 region for about 6 minute (12/17 03:47am PST - 03:53am PST), during maintenance for infrastructure scale-in (Redis change).

Possible cause:
Tried to perform an internal maintenance, but a relevant script didn’t work properly and it made huge heavy queries and traffic surge.

Instant Measure:
Rollbacked the Redis cluster changes, system backs to normal.

Customer Impact:
Customers in the US North Virginia 1 region may have experienced chat service failures during that time.
Posted Dec 17, 2020 - 11:30 UTC