Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 22, 2024 - 04:00 EST
Scheduled
* Date and Time * Feb 22 09:00a - 10:00a UTC * Feb 22 01:00 - 02:00 PST * Feb 22 18:00 - 19:00 KST * Duration of downtime: 20 minutes during the maintenance window * Purpose: major version upgrade of the database (bi-yearly) * Service impact * Full outage (APIs will get 5xx errors) during the downtime * Announcements, GDPR will be stopped for an hour beforehand * Affected product: Chat, Desk, and Calls