When: 09:02 ~ 09:08, Feb 9, 2021 UTC (01:02 ~ 01:08, Feb 9, 2021 PST)
Impact: Customers in the region may have experienced chat service failure during that time.
Possible cause: Sendbird tried to replace the datastore cluster as maintenance, but it might not function properly. We’re still investigating the root cause.
Next step: We rollbacked the original configuration and are back to normal at 02:35 02/09/2021 UTC.
Posted Feb 09, 2021 - 05:22 EST
This incident affected: Sendbird N Virginia 1 server.