Chat performance degradation and increased 5xx error rates

Incident Report for Sendbird N Virginia 1

Resolved

When: 5:04 - 6:32p PDT May 9 (12:04 - 1:32a GMT May 10, 9:04 - 10:32a KST May 10)
Cause: Infrastructure configuration change led to an increase in system load resulting in API performance impact.
Remediation: Configuration change was reverted.

Posted May 09, 2022 - 20:04 EDT