Resolved -
When: 2026-03-03 06:43 – 08:02 (UTC)
Impact: Full outage, all requests failed
Root cause: Unexpected issue following a Redis security (TLS) configuration change
Immediate remediation: Provisioned a new secure Redis cluster and migrated traffic; service fully restored and operating normally
Mar 3, 03:46 EST
Identified -
Impact: Full outage, all requests failed
Mar 3, 02:38 EST